FAQs

LEATHER PRODUCTS:

Q: I Ordered Leather, How Long Until it Ships?

A: Current wait time for leather items to be made is approximately 3-4 Weeks. This is an estimate that we work towards without sacrificing the quality of individual craftsmanship that goes into the making of each leather item. Please do not contact us about the status of your order unless it has been 4 weeks. We will not have any updates on the progress until the order is completed and ready for shipment. When your order is shipped, you will be notified by e-mail with tracking information. We promise you it will be worth the wait!!

Q: What is the Center "D Ring" option on a Collar?

A:The Center D Ring would be a D ring mounted in the center of the collar, in addition to the one that comes with it mounted at the buckle. The Center D Ring allows you to hook a leash to it in order to have the buckle under the chin. Therefore showing off the design of the collar more.

Q:Do you send to worldwide?

A:We DONT send to the flowing countries:

Afghanistan, Burundi, Central African Republic, Congo - Brazzaville,

 Congo - Kinshasa, Côte d’Ivoire, Eritrea, French Polynesia, Iraq, 

Liberia, Libya, Mali, Niger, Somalia, South Sudan, Sudan, Yemen

Q:Is free shipping available to all countries?

A:We ship for free to most countries to which we can ship, except for the countries described below where shipping costs $30.

Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, 

Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, 

Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, Bulgaria,

 Burkina Faso, Cape Verde, Caribbean Netherlands, Chad, Chile, Colombia,

 Comoros, Cook Islands, Costa Rica, Croatia, Djibouti, Dominica, 

Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini, 

Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, Gabon, 

Gambia, Georgia, Ghana, Greece, Grenada, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Indonesia, Jamaica, Jersey, Jordan,

 Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho,

 Liechtenstein, Lithuania, Madagascar, Malawi, Maldives, Malta, Martinique, 

Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro,

 Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru,

 Nepal, New Caledonia, Nicaragua, Nigeria, Niue, North Macedonia, Oman, 

Pakistan, Panama, Papua New Guinea, Paraguay, Portugal (2 of 20 regions), 

Qatar, Cameroon, Romania, Rwanda, St. Helena, St. Kitts & Nevis, St. Lucia, 

St. Martin, Samoa, San Marino, Senegal, Serbia, Seychelles, Sierra Leone, 

Slovakia, Slovenia, Solomon Islands, Sri Lanka, St. Vincent & Grenadines, 

Suriname, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Tunisia, Turkey, Turks & Caicos Islands, Tuvalu, 

Uganda, Ukraine, United States (8 of 62 states), Uruguay, Uzbekistan,

 Vanuatu, Venezuela, British Virgin Islands, Zambia, Zimbabwe, 

Bosnia & Herzegovina, Czechia, Curaçao

Q:What should I do if delivery time exceeded?

A:International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email cs@loyalcollars.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

More questions, please feel free to contact us:

Email:cs@loyalcollars.com

Tel: +85269355262

Address: Unit 83 /3F, Yau Lee Centre, 45 Hoi Yuen Rd，Kwun Tong,KL,Hong Kong

Office Hours:Mondy through Friday 9AM-5PM HKT